Return policy

Thank you for choosing one of my handmade products. I aim to bring a bit of nature’s beauty into each piece, and I want you to love your new addition. However, if for any reason you need to return your item, I offer a 7-day return policy.

Returns:

·        Accepted within 7 days of receiving your order.

·        No exchanges as each item is one of a kind.

·        Custom orders are not returnable.

Condition: Items must be returned in their original condition. If not, any loss in value may be the buyer’s responsibility.

Return Shipping: Buyers are responsible for the cost of return shipping

Product Issues: If there is an issue with your item, please reach out to me first. I respond to all messages within 24 hours and will do my best to make it right.

Shipping & Returns

Your piece ships within 1–2 business days, since everything is handmade and ready to go. All orders include free standard USPS shipping with tracking, with an estimated arrival of 5–7 business days.

I package each order with lots of care to keep it safe on its journey. On the rare occasion your purchase arrives damaged, just snap a quick photo and send it my way. I’ll use it to file a USPS damage claim and make sure you're taken care of.

Custom Orders From time to time, I offer custom designs. These pieces generally need about 5 business days for materials and crafting, and they typically arrive within 7–10 business days. You’ll get progress photos along the way, and your custom piece won’t ship until you’re completely happy with it.

For full details, please see my return policy.

Thanks so much for supporting Beneath the Oak Designs!